Returns and Refunds Policy

Effective Date: 11/19/2024
Last Updated: 11/19/2024

At VivaBiome, we are committed to providing high-quality supplements. Our Warranty Policy ensures that the products you purchase meet our strict quality standards.

1. Quality Guarantee

VivaBiome, Inc. guarantees that all supplements sold on our Website:

• Are manufactured in facilities that meet or exceed Good Manufacturing Practices (GMP).
• Contain the ingredients listed on the product label in at least the stated potency, provided the product is stored as instructed.
• Are properly sealed and labeled to prevent tampering or contamination.

This warranty applies only to products purchased directly from VivaBiome or authorized retailers.

2. Warranty Coverage

This warranty covers:

• Defective Products: Issues resulting from manufacturing, packaging, or labeling defects, such as tampering, contamination, or incorrect labeling.
• Product Shelf Life: If a product fails to meet its labeled potency or efficacy before the expiration date, provided it has been stored according to the instructions on the packaging.

3. Exclusions

This warranty does not cover:

• User Error or Misuse: Products damaged due to mishandling, improper storage, or failure to follow usage instructions.
• Personal Preferences: Dissatisfaction with taste, texture, or other subjective qualities of the product.
• Unauthorized Purchases: Products purchased from unauthorized sellers, third-party marketplaces, or resellers.
• Tampered Products: Products with broken seals or otherwise altered packaging after purchase.
• Natural Variations: Slight differences in color, texture, or flavor, which are inherent to natural ingredients and do not impact product quality or efficacy.

4. Warranty Claim Process

To make a warranty claim:

1. Contact Customer Support: Email us at customercare@vivabiome.com within 90 days of purchase and within 30 days of discovering the issue.
2. Provide Proof of Purchase: Include your order confirmation number or receipt.
3. Describe the Issue: Provide details about the product defect, along with photos if applicable.
4. Return the Product: We may request that you return the product for inspection.

Upon verification of your claim, you may choose:

• A replacement of the defective product.
• A refund of the purchase price.

5. Limitation of Liability

Our liability under this warranty is limited to the replacement or refund of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

6. Governing Law

This Warranty Policy is governed by the laws of the state of California and is subject to the exclusive jurisdiction of the courts in Palo Alto, CA.

If you have any questions about this Warranty Policy, please contact us at customercare@vivabiome.com.